22 Taphouse

Del Sidhu, a seasoned restaurateur with a popular brewery and bar & grill on the Sunshine Coast, was no stranger to the ups and downs of restaurant tech. But after a frustrating experience with a food inventory management platform—one that ended with a refund—Del was left feeling skeptical and cautious.

He knew he needed a fresh start with a reliable system that could manage food, alcohol, and beer kegs, but he didn’t want to add stress to his already-busy operation. And with his team already operating Squirrel POS, it was important that any new system integrate well with their existing tech.

To help navigate Del’s hesitance around finding a new platform he connected with Back of House expert Spencer Michiel. After a Discovery Call, Spencer evaluated a variety of inventory platforms that could meet 22 Taphouse’s operational needs and service expectations and set up demos with both MarketMan and Craftable. 

“I walked Del through the differences in features, integrations, and support with both of the solutions, but what ultimately sealed the deal wasn’t just the tech, it was the service,” said Spencer. “Del valued upfront implementation support and felt that MarketMan’s white glove onboarding–despite being a higher investment–was worth the peace of mind.”

Del chose MarketMan over Craftable, citing the higher-touch support experience for their customers as the deciding factor. Post-implementation, he’s been extremely happy with the results and has returned to Back of House twice for additional support and insights.

“Del knew what he wanted: something reliable, efficient, and backed by real service,” said Spencer. “He’d been through a less-than-ideal situation before, so earning his trust meant everything.”

Now equipped with a robust inventory system and a trusted advisory team, 22 Taphouse is set up for smooth operations and continued growth.