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MEET OUR CONSULTANT

Rachel Morgan

EVENTS
STAFFING

Upon moving to Nashville, TN, Rachel spent eight years working with Gaylord Hotel, later managed by Marriott, working as a bartender and gaining firsthand experience in restaurant and beverage operations. She then transitioned to a local beverage distributor, where she spent nearly four years before moving into restaurant technology. At Toast, she started in sales before becoming a Customer Success Manager, helping SMB to mid-market restaurant groups across the U.S. optimize their operations. She later worked in B2B alcohol e-commerce, managing distributor accounts nationwide.

 

Now at Back of House, Rachel combines her deep industry knowledge with hands-on experience to help restaurant operators find and implement the right technology solutions. With a career spanning both front-line restaurant roles and cutting-edge tech solutions, she understands the daily challenges operators face and is passionate about helping them streamline operations, reduce costs, and drive success with the right tools.

RESOURCES & ARTICLES

The Latest from Rachel

How Your Restaurant Can Capitalize on High-Protein Food Trends
Growth & Marketing

How Your Restaurant Can Capitalize on High-Protein Food Trends

Get the tips and tech you need to capitalize on today’s high-protein food trends. Our experts break down the operational and marketing...

What’s the Right Loyalty Program for My Coffee Shop?
Growth & Marketing

What’s the Right Loyalty Program for My Coffee Shop?

Discover how to choose the best loyalty program for your coffee shop to boost repeat visits and strengthen customer retention.

Less Is More: A Bare-Bones Approach to Restaurant Tech
POS Systems

Less Is More: A Bare-Bones Approach to Restaurant Tech

How much tech do you really need to run a profitable restaurant? Get an expert’s take on the essential restaurant software for a lean...

5 Ways to Improve Your Restaurant Operation When Business Is Slow
Growth & Marketing

5 Ways to Improve Your Restaurant Operation When Business Is Slow

Things are slow in the restaurant biz after the holiday rush. Use this time to work on your marketing and other long-term projects.

I'm Opening a Restaurant, What Tech Do I Need?
Growth & Marketing

I'm Opening a Restaurant, What Tech Do I Need?

Learn what should be in your restaurant tech stack in order to operate a profitable restaurant. After a point of sale system, what’s...

The Top Restaurant News Stories From This Year
Trends & Innovation

The Top Restaurant News Stories From This Year

Looking back at the biggest restaurant news stories from 2025, from price pressure to AI.

Make These 5 Resolutions To Increase Restaurant Profitability in 2026
Trends & Innovation

Make These 5 Resolutions To Increase Restaurant Profitability in 2026

Come out of the gate swinging in 2026 with our experts’ top New Year’s Resolutions for ways to improve your restaurant profit margin.

What To Know About Picking Restaurant POS Software
POS Systems

What To Know About Picking Restaurant POS Software

Avoid hassles, headaches, and hidden fees with these expert tips for finding the best restaurant POS system for your operation.

10 Ways Poor Restaurant Website Design Costs You Customers
Growth & Marketing

10 Ways Poor Restaurant Website Design Costs You Customers

Avoid common restaurant website design mistakes that drive customers away. Learn how to improve design, menus, mobile usability, and...

How to Do Marketing for Restaurants at Every Stage of Growth
Growth & Marketing

How to Do Marketing for Restaurants at Every Stage of Growth

Learn how to do marketing for restaurants at every growth stage using data-driven strategies, free tools, and scalable tech to drive...

6 Important Restaurant Server Interview Questions
Staffing

6 Important Restaurant Server Interview Questions

The first step to retaining staff is hiring the right people. Discover effective restaurant server interview questions to help you...

Fast, Low-Cost Marketing Strategies That Actually Work for Small Restaurants
Growth & Marketing

Fast, Low-Cost Marketing Strategies That Actually Work for Small Restaurants

Explore low-cost, high-impact marketing strategies for small restaurants with a focus on small restaurant marketing ideas that are...

5 Ways Restaurant Hiring Software Can Help Attract Qualified Candidates
Staffing

5 Ways Restaurant Hiring Software Can Help Attract Qualified Candidates

Look into effective ways to leverage restaurant hiring software, including posting across multiple job platforms and automating...

How Restaurants Can Adapt to Rising Food Costs Without Hurting Margins
Profitability & Cost Control

How Restaurants Can Adapt to Rising Food Costs Without Hurting Margins

Explore practical tips on how to reduce food costs in a restaurant even as the hospitality industry grapples with the rising cost of...

How Tech Can Help With Restaurant Staffing During High-Volume Periods
Staffing

How Tech Can Help With Restaurant Staffing During High-Volume Periods

Explore five different restaurant technologies that can help with staffing during high volume periods like holidays and events.

The Best Restaurant Website Builders for 2025
Website Builders

The Best Restaurant Website Builders for 2025

Explore our picks for the top website builders for restaurants and learn what features to look for when choosing a website builder.

13 Tips for an Efficient Restaurant Hiring Process
Staffing

13 Tips for an Efficient Restaurant Hiring Process

Make your recruiting and hiring processes more efficient with restaurant hiring tips from Back of House and a trio of industry experts.

On-Demand Restaurant Staffing Tools Help With Worker Shortages
Staffing

On-Demand Restaurant Staffing Tools Help With Worker Shortages

Learn the basics of restaurant staffing tools and explore the pros and cons of mobile app staffing solutions.

SUCCESS STORIES

Rachel’s Case Studies

Elevating Online Presence With a New Website

Danny Scotten, the owner of Indianapolis-based Loughmiller’s Pub, was saddled with a clunky, outdated and ineffective website. The original website was difficult to navigate and impossible to update and needed a refresh
Loughmiller_Burger_1735673197

Using AI Phone Answering to Improve Efficiency

Struggling to manage the overwhelming number of phone orders at his predominantly take-out pizzeria, Scott Jasman, owner of Dee's Pizza Pad in Prescot, Michigan, was thinking of using AI to improve efficiency. With labor costs rising trying to shift customers toward online ordering, Scott knew that the right AI solution would not only streamline operations, but also reduce his staffing needs.
Dees Pizza Pad
300+ Expert Consults

Interested in a Consultation?

300+ Expert Consults
  1. Book a Free Discovery Call
    We’ll get to know you, your business, your goals, and your challenges to figure out if we can find a tech-focused solution for your restaurant. See our areas of focus.
  2. Choose a Package 
    From a single consultation to ongoing support, you can pick a package and then schedule your official consultation meeting.
  3. Actionable Advice - No Sales Pitch! 
    Depending on your ask, we will take 1-2 weeks for research and put together a custom plan of action including recommendations, vendor solutions, deals, and next steps.