Let AI Handle Your Restaurant Phones

Defined as “technology that uses artificial intelligence to answer calls, take orders, book reservations, and provide business information without human intervention,” AI phone ordering is quickly becoming one of the most impactful tools in a restaurant operator’s toolkit.

For many restaurants, missed calls mean missed revenue. By using AI to answer the phone 24/7, restaurants can capture more orders, improve accuracy, and free up staff to focus on guests in the dining room.

But simply having an AI phone solution isn’t enough. The right platform should also integrate seamlessly with your POS (point of sale) and reservation systems, handle complex menu questions, upsell intelligently, and route calls to staff when needed.

Why AI Phone Ordering Is a Game Changer for Restaurants

Before AI technology, restaurants had two options: dedicate staff to the phones (often pulling them away from other tasks) or risk losing customers when calls went unanswered.

AI phone ordering changes the game by ensuring that every call is picked up, every time. It can take detailed orders, answer menu questions, manage reservations, and even handle catering inquiries, all without requiring a single staff member to pick up the handset.

Choosing the Right AI Phone Ordering Solution for Your Restaurant

While most AI phone platforms can answer calls, not all are built the same. Depending on your service style, menu complexity, and tech stack, you’ll want to evaluate each solution for its integration capabilities, ability to handle complex menu items, customization options, and features like upselling. 

Our team of experts has worked in restaurants, managed high volume operations, and tested AI phone tools firsthand.