Timeout Plus Sports Bar

Located in Cocoa, Florida, Timeout Plus Sports Bar is a successful bar and grill that had an event space attached to the restaurant. Seeing the space go underutilized, owner Robert Boyd decided it would be better to renovate the space for a ghost kitchen venture. Robert was unsure how to anticipate the needs of the ghost kitchen before construction began, especially around dealing with third-party delivery apps and selecting a suitable POS (point of sale) system.

Robert was connected with Back of House and booked a free discovery call to learn more about how Back of House could help address his team’s challenges. After an initial call with the Timeout team, Back of House expert Spencer Michiel put together an extensive research report that included actionable next steps on what to consider and how to plan before launching their ghost kitchen. 

“I wanted to make sure that Robert and his team understood the big picture before making decisions,” said Spencer. “So the report included valuable insights and recommendations regarding the integration of third-party delivery apps and selection of a compatible POS system which would support additional orders from the ghost kitchen.”

With a roadmap in place, the Timeout team was able to move forward with the renovation with greater confidence. Upon Spencer's recommendation, they switched over to Toast, which is a more comprehensive POS system than they previously had in place, since it had the ability to directly integrate third party delivery apps.

“Ultimately, Toast was the best POS choice for them as it offered Robert and his team a more seamless operational experience for the new ghost kitchen,” said Spencer. “This will really set them up for success in the long term.”