Customer Experience

Coming to Terms With Gen Z Customers and Employees

Find out how your restaurants can meet Gen Z expectations with technology for social media management, rewards programs, improved scheduling, and more.

Are Diners Ready for a New Restaurant Tipping Model?

Explore the latest restaurant tipping trends, from tip fatigue and digital prompts to service charges and fair pay for front- and back-of-house teams.

How Consistent Plating Improves Restaurant Profits and Customer Experience

Learn how plating consistency can reduce food costs, improve restaurant profitability, and create a better, more reliable customer experience every time.

What Diners Are Thinking in 2026: Consumer Trends Shaping Restaurants

Explore 2026 restaurant consumer trends, from changing diner behavior and expectations to value, convenience, health, loyalty, and dining habits in the U.S.

How To Turn a Restaurant Gift Card Recipient Into a Regular

Find out how a good restaurant gift card program can both bring in new customers and work as a powerful restaurant customer retention strategy.

Should My Restaurant Offer 'Eatertainment'?

Find out how experiential dining — with the right restaurant entertainment concept — can help you drive food sales and boost repeat customer traffic.

Catering to Older Diners: How Restaurants Can Keep Hospitality Human

Learn how restaurants can attract older diners with better hospitality, flexible options, and thoughtful restaurant accessibility.

Does My Restaurant Need Chat GPT?: Getting Started With AI

Feel like you need to jump on the ChatGPT bandwagon? We look at some practical uses of ChatGPT for restaurants, as well as some of its limitations.

How To Prep Your Bar & Grill for a Winning Football Season

Prepare your bar and grill for football season with bar food for game day, using our staffing advice, marketing tips, and proven operational strategies.

How AI Can Give Your Independent Restaurant a First-Mover Advantage

Discover how restaurant AI for restaurants can help improve customer experience and operational efficiency with phone answering, website optimization, and more.

How People Are Eating Today: Smaller Portions

More and more customers are asking for smaller portions. Find out what’s behind the current restaurant portion size trend and get tips on capitalizing on it.

Restaurant Customers Still Want To Splurge

Consumers want value but they’re also willing to splurge. Find out how to optimize your menu and restaurant pricing strategy to meet consumer expectations.

The Year So Far in Restaurant News

We look back at some of the biggest restaurant industry trends in 2026 so far, from AI to customer experience.

Creating Restaurant Customer Profiles (and What To Do With Them)

Find out what to do with restaurant customer data to get a better understanding of who your customers are and how they spend.

Why Your Regulars Are Quietly Leaving (And How To Win Them Back)

Restaurant customer traffic is down. Find out why your loyalty program might be the key to bringing customers back to your restaurant.

Increasing Repeat Business in Restaurants: Why Regulars Matter More Than Ever

Learn how to improve restaurant customer loyalty by cultivating regulars, reducing friction, and driving repeat business for long-term growth.

Use a Restaurant AI Phone System To Boost Growth & Customer Experience

Find out how voice AI for restaurants can improve your revenue by answering missed and after-hours calls, with tips for protecting the customer experience.

How To Hop on the Top Value Dining Trends Without Hurting Profits

Value dining trends are up as cost-conscious consumers look for ways to save. Find out how to attract deal-seeking diners without hurting profit margins.

5 Ways We're Already Using AI in Restaurants

AI isn’t just for the major restaurant chains. Independent operators can benefit from using AI in restaurants for staffing, waste reduction, and more.

How To Build a Restaurant Marketing Strategy and Communications Plan

Learn how to build a restaurant communications strategy that strengthens staff, boosts marketing, and drives PR success for new and established restaurants.

Why Missed Calls Equal Lost Restaurant Revenue and How To Fix the Problem

We take a closer look at the real cost of all those missed phone calls and tell you how AI phone ordering services can help your restaurant.

Catering to the Solo Diner: Adapting to Solo Dining Trends

How solo dining trends are reshaping restaurant operations, from seating strategy and pacing to menu design and back-of-house execution.

4 Things You Can Do Today To Increase Restaurant Profits

Learn realistic ways to increase restaurant profits with creativity and some help from cutting edge restaurant tech.

Our Top 7 Restaurant Predictions for 2026

Discover 2026 restaurant trends, including profitability strategies, AI, marketing shifts, and technology decisions shaping the future of dining.